Terms and Conditions
Definitions
Booking
Refers to the action taken by a user to reserve a service offered by one of our partners via our platform. This may include, but is not limited to, guided or self-guided trekking tours, hiking activities, and other outdoor adventure experiences.
Platform
Describes the digital environment provided by Florian Grossrubatscher, which encompasses the website as well as any other online tools, applications, or digital services made available to users.
Product
Means any trekking, hiking, or similar outdoor experience featured and made available for booking through selfguideddolomites.com, including both guided and self-guided options.
Regarding these terms
Please read these Terms of Use carefully.
By completing a booking, you agree to these Terms along with any additional conditions presented during the booking process. If any part of these Terms is or becomes invalid or unenforceable, the remaining provisions will continue to apply in full force.
These Terms apply to all individuals who visit, use, or otherwise interact with the services provided via the Platform.
We reserve the right to update or change these Terms at any time without prior notice. By continuing to use the Platform after such changes have been made, you indicate your acceptance of the revised Terms. If you do not agree with these Terms, you must refrain from using the Platform and its services.
General terms and conditions
1.Introductory clause
Florian Grossrubatscher offers a range of bookable trekking experiences and related products through the website https://www.selfguideddolomites.com.
The platform functions as a marketplace that connects customers with various service providers. In this role, Florian Grossrubatscher acts solely as an intermediary between you and the respective trekking companies or accommodations.
Please note that Florian Grossrubatscher is not a contractual party in the agreement between you (the customer) and the supplier. Accordingly, he assumes no responsibility or liability—neither directly nor indirectly—for the terms, conditions, or execution of that agreement.
Florian Grossrubatscher operates as a sole proprietorship, with an office located at Streda Col da Lech 82, Selva Val Gardena, Province of Bolzano.
VAT ID: IT03208690218.
2. Applicability of the Terms of Use
These Terms and Conditions, together with our Privacy Policy, apply to all use of the website. Access to and use of the website is only permitted if you accept these Terms and have read and understood the Privacy Policy.
By accessing or using any part of the website, you confirm that you have read, understood, and agreed to be bound by both the Terms and Conditions and the Privacy Policy in their entirety.
3. User Obligations
By using the platform services provided by Florian Grossrubatscher, you agree to fulfill certain responsibilities that help ensure a smooth and secure booking experience for all parties. Please review the following sections carefully to understand what is expected of you as a user.
3.1 Accurate Information
As the person making the booking, you are responsible for ensuring that all information provided during the booking process is accurate, complete, and up to date. This includes, but is not limited to, your full legal name, contact information, and any additional details required to complete your reservation.
3.2 Representation
If you are booking on behalf of others, you confirm that you have the legal authority to act in their name. You are also responsible for making them aware of these Terms and ensuring that they accept and follow them.
3.3 Responsibility for Fellow Travelers
As the main Booker, it is your duty to ensure that all information submitted for additional travelers is accurate and current. This may include full legal names, dietary needs, medical requirements, or other relevant personal details. You must obtain the necessary permission from those individuals to share their data with us and our Partners. You are liable for any mistakes or missing information related to these details.
3.4 Payment
Unless stated otherwise, full payment is required at the time of booking. You confirm that the payment details you provide are valid and that you are authorized to use the specified payment method.
3.5 Compliance with Terms
As the Booker, you agree to follow these Terms and Conditions, as well as any specific policies or guidelines provided by the Partner offering the service. You are also responsible for complying with all applicable laws, rules, and regulations relevant to the booked service.
3.6 Communication
It is your responsibility to promptly notify Florian Grossrubatscher of any changes, cancellations, or issues related to your booking.
Please keep in mind that, as the Booker, you carry a key responsibility in ensuring that the travel experience is smooth, secure, and enjoyable for everyone involved. By agreeing to these Terms, you confirm your commitment to upholding these obligations.
Failure to meet these responsibilities may result in cancellation of the booking, loss of any payments made, and other consequences as outlined in these Terms or under applicable law.
The Booker accepts full responsibility for any damages or losses arising from a breach of these Terms and Conditions and agrees to hold harmless and indemnify Florian Grossrubatscher, his Partners, and their respective directors, employees, agents, and representatives against any and all claims resulting from such breaches.
4.Privacy
Please see our Privacy Policy
5. Copyright
All content on the selfguideddolomites.com website is protected by copyright and other intellectual property rights. This includes, but is not limited to, names, trademarks, logos, and other distinctive signs displayed on the website.
By accessing the website, you do not gain any ownership rights over its content. You may view and browse the site for personal use only. It is strictly prohibited to copy, reproduce, embed, display, license, distribute, upload, download, or otherwise use any part of the website without prior written permission from us.
6. Warranties
While selfguideddolomites.com takes reasonable care to ensure the accuracy and timeliness of the information published on the website, no guarantees or warranties are given.
Florian Grossrubatscher reserves the right to correct, update, enhance, or otherwise change any aspect of the website or the services offered at any time, including the removal of content or features, without prior notice—whether you are a visitor, a traveler, or a partner trekking company.
7. Registration
In general, the selfguideddolomites.com platform can be used without registration. However, certain features—such as placing a booking—require you to register.
During the registration process, users must submit an electronic form and agree to the Terms and Conditions. Registration is only considered complete once a confirmation email is sent to the address provided by the user.
Please note that only individuals aged 18 or older are permitted to register on the platform.
8. Sharing of Information with Third Parties
When you purchase a Product via selfguideddolomites.com, certain personal data you provide will be shared with the relevant service provider to ensure the proper execution of the booked Product.
In cases where disclosure is required by legal authorities or regulatory bodies, selfguideddolomites.com will provide the requested information as necessary to comply with legal obligations.
We reserve the right to disclose such data to third parties, including service providers, partners, or authorities, when justified by law or operational necessity.
9. Third-Party Content & External Links
Selfguideddolomites.com accepts no responsibility for any third-party content displayed on or accessible via the website. This includes, but is not limited to, activities offered by external providers or any information related to such activities.
Links to external websites do not imply endorsement or recommendation of their content. Use of third-party websites is at your own risk, and we strongly recommend that you review their privacy policies and terms of use before providing any personal data.
If you believe there is illegal or inappropriate content on our website, please contact us immediately at info@selfguideddolomites.com.
10. Travel Insurance
Travel insurance is mandatory for all bookings. At a minimum, your policy must cover medical treatment, repatriation, personal injury, death, loss or damage to personal belongings, personal liability, and legal expenses.
Please ensure your insurance includes coverage for any high-risk or unusual activities you intend to participate in, such as climbing, high-altitude trekking, off-road biking, or hiking on rugged terrain.
We also strongly recommend purchasing trip cancellation insurance.
11. Force Majeure
11.1. Definition of Force Majeure for Selfguideddolomites.com:
For the purposes of these Terms and Conditions, Force Majeure refers to any extraordinary and unforeseeable event beyond the control of the parties, the effects of which could not have been prevented even through the exercise of all reasonable care.
Such events include, but are not limited to: natural disasters, epidemics or pandemics (e.g. COVID-19), acts of war or threats thereof, civil unrest, government-imposed travel restrictions or regulatory measures, and other unforeseen external circumstances that make it objectively impossible to fulfil the contract in full or in part.
11.2. Implications of Force Majeure:
If selfguideddolomites.com is wholly or partially prevented from fulfilling its obligations under a booking due to a Force Majeure event:
selfguideddolomites.com will inform the customer as soon as reasonably possible, providing details about the nature, scope, and expected impact of the Force Majeure situation.
Neither selfguideddolomites.com nor the customer shall be considered in breach of the booking agreement, nor held liable for any delays or failures in fulfilling contractual obligations caused by the Force Majeure event.
selfguideddolomites.com reserves the right to postpone or cancel any trekking tour or related service affected by such circumstances. However, in the case of cancellations caused by Force Majeure, no compensation or damages shall be owed to the customer.
11.3. Financial Implications and Responsibilities:
In the event of delays, disruptions, or cancellations resulting from a Force Majeure event:
All additional costs or expenses arising from such circumstances (including but not limited to transportation, accommodation, or rescheduling fees) shall be the sole responsibility of the customer.
Customers are strongly encouraged to take out comprehensive travel and cancellation insurance that explicitly covers Force Majeure risks.
As a general rule, any financial loss or inconvenience caused by Force Majeure must be borne by the customer and may be recoverable through their personal insurance coverage.
12. Liability of the Traveler
You and your fellow travelers are solely responsible for complying with all applicable local laws, safety measures, and regulations at your destination.
Should you fail to follow such rules, Florian Grossrubatscher assumes no liability for any resulting damage, loss, or harm to you or others.
Any optional activities, excursions, or services not included in your original booking are undertaken entirely at your own risk. If you violate these Terms or those of a service provider, any resulting costs or consequences will not be covered by us.
13. Travel documents
It is your responsibility—as well as that of any accompanying travelers—to ensure that all required travel documents are valid and up to date for the destination booked.
These may include, but are not limited to, a valid passport, national ID card, visa, or other official documentation.
Any associated costs or consequences arising from missing or invalid travel documents are solely your responsibility.
If you are unsure about the entry requirements, we recommend contacting selfguideddolomites.com in advance for guidance.
14. Applicable law
Use of this Website and Booking Platform is governed by Italian???????? law. Any dispute should exclusively be submitted at a competent Court in ??????????
Specific terms and conditions for self guided treks
1. Introductory clause
For self-guided hiking tours, Florian Grossrubatscher arranges accommodations along the route and provides a suggested itinerary. This itinerary is based on our own experience, customer feedback, partner input, and information from local sources such as regional tourist offices. Please note: the suggested route may differ from the optimal path due to time-related changes, weather conditions, human error, or personal preferences. Ultimately, selecting and following the hiking route is your own decision and responsibility.
2. Adventurous hiking route
When booking through selfguideddolomites.com, you are reserving accommodations along an adventurous trekking route. These tours inherently involve personal risk. Local weather conditions (e.g. snow at altitude) or unforeseen events may require you to adapt your route. Any changes and their consequences are your responsibility as a traveler.
3. Booking Policy
You can book one of our self-guided trips directly on selfguideddolomites.com.
A booking is considered placed once you complete the booking form and pay a deposit.
After your booking is submitted, we need time to verify accommodation availability for your selected dates. This process typically takes up to 7 days but may take longer. If we can confirm all accommodations, you will receive a booking confirmation via email, and your booking becomes final.
In some cases, accommodations may differ from those mentioned in the initial offer due to availability but will always be of similar standard.
If your requested dates cannot be accommodated, we will work with you to find alternative dates. If no suitable alternative can be found, you will receive a full refund of your initial payment.
A price adjustment of up to €100.00 per person may apply if your first-choice accommodation is unavailable.
We reserve the right to reject or cancel bookings at our discretion, but only when we believe there is a valid reason.
4. Payment
On selfguideddolomites.com, you can browse and book the trek that best suits you. During booking, you may choose to pay a deposit (30% of the full amount) or the full amount. Once we receive your booking, we check availability at the selected accommodations. Two outcomes are possible:
4.1 Availability Confirmed:
We proceed with arranging your trip. Once confirmed, you will receive a booking confirmation and your personalized hiking guide. Any remaining balance must be paid at least 8 weeks (56 days) before your departure date. If the outstanding amount is not received by the deadline, we reserve the right to cancel your booking, and the cancellation fees listed in our policy will apply.
4.2 No Availability:
If we cannot confirm the selected dates, we will suggest alternatives. If no alternative suits you, your initial payment will be fully refunded.
5. Cancellation Policy
For cancellations, the following fees apply:
up to 57 days before departure: 30% of the total amount
56 to 28 days before departure: 50% of the total amount
28 to 14 days before departure: 75% of the total amount
Less than 14 days before departure: 100% of the total amount
To cancel your booking, please contact us directly via our official email: info@selfguideddolomites.com.
All cancellations must be submitted in writing. We will try to accommodate changes to your reservation if requested, but we are under no obligation to do so. If changes are possible, you will receive an invoice for any additional costs, which must be paid to confirm the modification.
Important: If you make changes or upgrades independently and without our involvement, all obligations on the part of Florian Grossrubatscher lapse.
6. Changes and cancellation by Florian Grossrubatscher
Should it become necessary for us to change your trip, we will notify you as soon as possible. If the change significantly reduces the quality of your trip, we will offer a price reduction or give you the option to cancel free of charge.
If a change is due to factors beyond our control (e.g. mountain huts closed due to weather), no refund will be given. However, we will do our best to provide a suitable alternative.
7. Information
Once your booking is confirmed, you will receive all relevant information for your trip—typically no later than 7 days before departure. This includes accommodation details, itinerary suggestions, and additional local tips, often provided by tourist offices.
In some cases, documents will be made available at your destination (e.g. at the local tourist information office).
Please note: following the provided route is your own responsibility as a traveler.
8. Complaints
If you have a complaint regarding your trip booked through selfguideddolomites.com, please email us at info@selfguideddolomites.com as soon as possible. We will respond within 6 days.
Any compensation granted will not exceed the total travel sum.
Still have questions? Don’t hesitate to contact us—we’re happy to help: info@selfguideddolomites.com